Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

Bercea C Ioan
The Netherlands
Email: info@bci-consulting.eu

2. Data We Collect

We collect and process the following categories of personal data:

• Account information: name, email address, and authentication data when you create an account.
• Uploaded documents: files you upload to the service for AI-powered analysis.
• Usage data: information about how you interact with our service, including queries you submit.
• Technical data: IP address, browser type, and device information collected automatically.

3. Purpose of Processing

We process your personal data for the following purposes:

• Providing and maintaining the InfoWisp service
• Processing your document queries using AI technology
• Managing your account and providing customer support
• Improving and developing our services
• Complying with legal obligations

4. Legal Basis

We process your data based on: (a) the performance of our contract with you when providing the service; (b) your consent, where applicable; (c) our legitimate interests in improving and securing our services; and (d) compliance with legal obligations.

5. Cookies

We use essential cookies that are necessary for the operation of our website, including session cookies for authentication and a cookie consent preference cookie. We do not use tracking or advertising cookies.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. Uploaded documents are stored until you delete them or close your account. Upon account deletion, all associated data is permanently removed from our servers within 30 days.

7. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating our service (e.g., cloud hosting, AI processing), subject to appropriate data processing agreements. Your documents are never shared with other users.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: request a copy of your personal data.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your personal data.
• Right to data portability: receive your data in a structured, commonly used format.
• Right to restrict processing: request limitation of how we use your data.
• Right to object: object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@bci-consulting.eu.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit and at rest, access controls, and regular security reviews.

10. Contact & Complaints

If you have questions about this privacy policy or wish to exercise your rights, contact us at info@bci-consulting.eu. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.